Managed Services

PROVEN SOLUTIONS THAT WORK

As a full-service IT management company, our job is to help protect IT infrastructures by implementing a wide variety of time-tested solutions that work. Our proven formula consists of robust internet security, state-of-the-art backup solutions, and 24x7 remote monitoring; all backed by exceptional customer care, quality IT support, and professional installation services.

FLEXIBLE SERVICE OFFERINGS

Billed monthly, we offer a flexible consumption-based licensing model for all our managed services; this means you only pay for what you use. We also don't require you to sign any long term service contracts as we firmly believe everyone should have the freedom of canceling if not completely satisfied.

INTERNET SECURITY

Most small businesses have limited or no resources to deal with sophisticated online security threats, thus making them more vulnerable to cyber-attacks. Our fully-managed internet security service is multi-layered in approach and provides enterprise-class protection across all Windows, Mac, and mobile devices. It features a new class of endpoint protection that uses a “cross-generational” blend of threat detection techniques to help identify and apply the right protection, at the right time.

Key Features

  1. Smart Scan Technology - Leverages anti-malware and antispyware signatures stored in-the-cloud

  2. Real-Time Scan - Scans files for security risks when they are received, opened, downloaded, copied, or modified

  3. Behavior Monitoring - Behavior Monitoring protects endpoints from unauthorized changes to the operating system, registry entries, software, files, and folders

  4. Ransomware Protection - Protects documents against unauthorized encryption or modification

  5. Anti-Exploit Protection - Terminates programs that exhibit abnormal behavior associated with exploit attacks

  6. Predictive Machine Learning - Uses advanced machine learning technology to detect emerging unknown security risks found in low-prevalence suspicious processes or files

  7. Web Reputation - Enhances protection against malicious websites

  8. Device Control - Regulates access to peripheral devices

  9. Application Control - Create rules to restrict what applications can execute or install on endpoints

  10. Web Protection - Helps prevent users from accidentally straying onto malicious websites including Phishing sites, proxies, websites pushing Malware, spyware, adware, and botnets

  11. URL Filtering - Category-based web content filtering blocks unwanted websites at the host level

We also offer a superior email protection service that stops unwanted emails and threats from reaching your inbox. It works seamlessly with Office 365, provides instant front-end protection against phishing, malware, and other attacks, and requires no hardware or software installation.

BACKUP SOLUTIONS

Every “Disaster Recovery” success story begins with a reliable backup strategy. We offer state-of-the-art backup solutions that are ultra-reliable, affordable, and satisfy onsite & offsite requirements. All provide best-in-class protection against human error, data corruption, hardware failures, ransomware, theft, and other catastrophic events. Data loss can occur at any time, for any number of reasons. That’s why it’s so important to have a rock-solid backup solution in place.

Key Benefits

  1. Provides superior protection for physical and virtual environments

  2. Local backups for quick recover-ability

  3. Offsite backups for disaster recover-ability

  4. Recovery point virtualization capabilities for business continuity

  5. Advanced end-to-end encryption for backed up data at rest and in transit

  6. Data centers comply with stringent security guidelines and industry regulations

We also offer a backup & recovery service for Office 365 Exchange, OneDrive, and SharePoint. All of which allows for the restoration of data long after being removed from Microsoft databases. For Exchange backups, there's a retention period for up to 7 years, and backups run every 4 hours. For OneDrive and SharePoint, there's a retention period for up to 1 year, and backups run every 6 hours. In terms of data processing and storage, all is kept regional.

REMOTE MONITORING

Equally crucial to internet security and backups is our ability to be notified of problems when they occur. All done over the internet, our 24x7 remote monitoring solution provides comprehensive insights into servers, workstations, laptops, and other network devices. When issues arise, email alerts and service tickets are automatically generated, thereby allowing us to react swiftly to any situation that comes up. It's a must-have service for any size business.

Key Benefits

  1. Improves visibility and simplifies security management across multiple devices

  2. Helps identify small problems before they become big problems

  3. Monitors backup job completion status and antivirus update information via Daily Safety Checks

  4. Provides real-time status alerting for running processes and critical Windows services

  5. Includes patch management not only for Microsoft Windows and Office applications but also for non-Microsoft applications such as Adobe Reader, Google Chrome, Mozilla Thunderbird, and more

  6. Helps maintain systems by performing mundane and time-consuming tasks

  7. Empowers us to provide instant support via securely integrated remote access controls

We look forward to helping you with your IT needs!

Office Location

11 Powerhouse Road

Roslyn Heights, NY 11577

Mailing Address

PO Box 482

Nesconset, NY 11767

Business Hours

Monday - Friday

8:00 AM - 6:00 PM

Saturday - Sunday

CLOSED

Site Map

Phone

(516) 714-4948

Press 1 - For Technical Support
Press 2 - For Sales
Press 3 - For All Other Inquires

facebook-32.png
linkedin-32.png
twitter-32.png

© 1997 - 2020 All Rights Reserved. Tech Help Group, Inc.

logo-web.jpg